ThematicWe analyze feedback to help companies improve customer loyalty

Thematic | Transform Feedback into Actionable Insights

Introduction

Thematic is an AI-powered platform designed to transform noisy customer feedback into accurate, layered insights. Empower your team to be customer-led and save thousands of hours with Thematic's advanced analytics.

Key Features

• Connect & Combine: Integrate feedback from online reviews, chat, surveys, and more with one-click integrations.
• Tag & Theme: Automatically tag feedback with themes and sentiment, and quantify repeated themes.
• Explore Insights: Utilize powerful analytics and visualizations to uncover deep insights.
• Conversational Analytics: Gain intelligence from every customer interaction.
• Thematic Answers: Get specific insights in seconds with LLM-powered answers.

Use Cases

• Insights & Research: Unlock the narrative between quantitative and qualitative data, saving hundreds of hours.
• Customer Experience: Identify and understand areas of improvement from your Voice of Customer (VOC).
• Contact Center Operations: Get a strategic view of issues and understand drivers of your metrics.
• Product Experience: Prioritize and understand all issues and pain points without manual coding.
• People Experience: Obtain rich insights to power your people strategy.

Pricing

Thematic offers flexible pricing plans tailored to your business needs. Contact us to get a personalized quote and learn more about how Thematic can fit into your budget.

Teams

Thematic is trusted by over 7,000 insights analysts, researchers, and product managers. Our platform helps teams across various industries translate customer behavior into actionable business insights, enabling better decision-making and improved customer experiences.

Join industry leaders like Lending Tree, DoorDash, and JetStar in leveraging Thematic to turn unstructured feedback into actionable intelligence. Book a demo today to see how Thematic can revolutionize your feedback analysis process.