DuckieAI technical support engineer that handles tickets.

Duckie: AI Assistant for Customer Support Teams

Introduction

Duckie equips support teams with product knowledge and investigation assistance to handle support issues faster, without relying on the engineering team.

Key Features

• AI-powered Knowledge Search: Scans all connected knowledge sources to instantly find useful information.
• 25+ Integrations: Connect to the largest library of integrations that your team is already using.
• Accurate Ticket Resolution: Generates solutions by learning from previous tickets, documentation, and discussions.
• Direct Reply and Draft Response: Respond directly to customers or draft responses for review.
• Autonomous Technical Investigation: Diagnoses technical issues using logs, code changes, dashboards, and customer data.
• Automated Engineering Updates: Keeps the support team informed with engineering updates by linking Jira tickets and pull requests to support issues.

Use Cases

• Customer Support: CS agents and managers get up-to-date product knowledge to answer customer questions.
• Enterprise Support: Enterprise support teams get product and customer context to provide high-quality, fast support.
• Technical Support: Technical support engineers and account managers get engineering context and investigation assistance to troubleshoot issues faster.
• Developer Support: Front-line developer support on Slack, Discord, or GitHub.

Pricing

Start your 14-day free trial. Onboarding takes less than 5 minutes.

Teams

Duckie helps foster engineering transparency by bridging cross-team communication. It sends out updates on Jira ticket progress and nudges for updates to ensure timely resolution. Trusted by the fastest-growing SaaS companies, Duckie enhances support team performance, making processes smoother and more efficient.