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AurelianAutomating non-emergency police calls

Aurelian automates non-emergency calls to police departments. Our AI-powered operator instantly routes, triages, and resolves calls so citizens get exactly what they need and 9-1-1 dispatchers get to focus on emergencies. Upwards of 80% of total call volume faced by public safety agencies are administrative calls e.g., citizens trying to pay parking tickets or reporting a power outage. Aurelian lessens this burden and lets 9-1-1 dispatchers deal with actual emergencies.

AI Call Routing2
2022-07-21
Active
Early
S22
2
B2B
United States of AmericaAmerica / Canada
Aurelian screenshot
More About Aurelian

Aurelian: The #1 Voice AI for Public Safety

Automate Non-Emergency Calls with AI

Key Features

  • Route & Inform: Forward callers to the right department and text them relevant online resources.
  • Triage Emergencies: Monitors throughout the call for situations needing immediate assistance.
  • Create Calls for Service: Collects incident-specific information to create calls for service.
  • Multilingual: Natively supports Spanish, French, and 33 other languages.
  • Call Monitoring: Provides visibility into every call with transcripts, summaries, and more.
  • Customizable: Personalized-AI to meet every agency's unique needs.
  • Open API: Integrate Aurelian with your CAD or CHE, free of charge.
  • Fully Managed: Handles all route creation and management, regardless of scale.
  • Geovalidation: Ensures locations map to valid addresses and flags areas of concern.

Use Cases

  • Emergency Communication Centers (ECCs): Automate non-emergency calls to free up dispatchers for true emergencies.
  • Public Safety Answering Points (PSAPs): Reduce high turnover and burnout by allowing staff to focus on critical tasks.
  • Municipal Services: Efficiently manage calls about barking dogs, broken windows, and loud parties.

Pricing

Aurelian offers scalable pricing tailored to the needs of your ECC, ensuring you only pay for what you use. Contact us for a customized quote.

Teams

Aurelian is designed to support teams of all sizes, from small local agencies to large metropolitan ECCs. Our solution evolves with your needs, ensuring your team can thrive in the 21st century.

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