ParabolicAI assistant for customer support

Parabolic: AI Assistant for Customer Support

Revolutionize Your Customer Support with AI

Key Features

• Embedded: Integrates seamlessly with existing ticketing software like Intercom, Zendesk, and Helpscout.
• Human-in-the-loop: Allows agents to verify responses before sending.
• Self-Improving: Learns and improves from every rejected draft.
• RAQs Handling: Efficiently answers rarely asked questions with just one match in past conversations or knowledge bases.
• Multistep Conversations: Manages complex, multi-step interactions.
• Upsell Mode: Transforms support into a sales channel by suggesting relevant upsells and cross-sells.
• Auto-categorize: Automatically tags and triages incoming questions to the appropriate category (e.g., payments, memberships).

Use Cases

• Generalizable Responses: Handles 30-50% of tickets with common queries like "How do I add a shared email inbox to Hubspot?"
• Customer-Specific Responses: Manages 15-30% of tickets with personalized queries such as "add more phone credits to account" or "check order ETA."
• Data Integration: Connects with customer-specific data from internal databases, Segment, Snowflake, and more.

Pricing

Parabolic offers flexible pricing plans tailored to your business needs. Contact us for a detailed quote and to find the best plan for your team.

Teams

Parabolic is designed to empower customer support teams by automating repetitive tasks, improving response accuracy, and enabling agents to focus on more complex issues. Our AI assistant ensures that your team never has to answer the same question twice, enhancing efficiency and customer satisfaction.