OctocomBoost conversion rates with GPT-powered chatbots optimized for eCommerce.

Octocom: The AI-First Customer Support Solution for E-Commerce

Introduction

Upgrade your e-commerce support with Octocom, the AI-first solution designed to accelerate response times and boost customer satisfaction. Our AI handles repetitive tasks, allowing your team to focus on high-value interactions.

Key Features

• Help Desk Integration: Seamlessly connects with Gorgias, Zendesk, and other help desks.
• Ecommerce Platform Sync: Stays updated with product catalogs, discounts, articles, and orders.
• Human-like AI: Delivers natural, brand-aligned conversations.
• First Line of Support: Handles initial customer interactions and escalates complex issues.
• Intelligent Human Handoff: Provides context for seamless transitions to human agents.
• Omnichannel Support: Manages inquiries across email, Instagram, Messenger, WhatsApp, SMS, and more.
• 24/7 Instant Support: Always-on assistance for instant customer help.
• Smart Actions: Proactively solves problems like late deliveries and returns.
• Fully Customizable: Integrates with existing systems and customizes to your workflows.
• Smart Analytics: Analyzes interactions to optimize store experience.
• Multilingual: Fluent in over 100 languages for global customer interactions.

Use Cases

• Customer Support: Automatically handle 90% of support tickets, reducing costs and improving efficiency.
• Order Tracking: Provide real-time updates on order status.
• Returns and Refunds Handling: Streamline the process for customer satisfaction.
• Complaints Handling: Address issues promptly to maintain customer trust.
• Shopping Consultant: Assist customers in finding the right products, increasing conversion rates.
• Product Recommendations: Suggest products based on customer behavior.
• Product Inquiries and Comparisons: Help customers make informed decisions.
• Intelligent Upselling: Increase average order value with personalized upselling strategies.

Pricing

Octocom offers flexible pricing plans tailored to your business needs. Contact us for a customized quote and discover how our AI solution can transform your customer support.

Teams

Octocom is built for e-commerce teams looking to enhance their customer support capabilities. By automating repetitive tasks and providing intelligent handoffs, your team can focus on delivering exceptional service and driving business growth. Our AI solution ensures that your support team operates efficiently, maintaining high standards of customer satisfaction.

Automate customer support in under 2 weeks. Get a demo and get started today.