Keatext logo

KeatextImprove customer experiences with AI-based analytics

Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.

Keatext screenshot
More About Keatext

Keatext: AI-Powered Feedback Analysis for Better Customer and Employee Experiences

Introduction

Keatext is a cloud-based analytics platform that helps businesses understand and improve customer and employee experiences. By analyzing feedback from various sources, Keatext provides actionable insights to drive engagement and satisfaction.

Key Features

  • Seamless data integration
  • AI-driven text analysis
  • 360° view of customer journey
  • Personalized recommendations
  • Automated reporting and insights

Use Cases

  1. Reviews: Identify root causes of negative feedback
  2. Surveys: Understand drivers of NPS and CSAT scores
  3. Support Tickets: Improve resolution time and reduce churn

Pricing

Contact Keatext for custom pricing options. A free demo is available for interested businesses.

For Teams

  • Customer Experience (CX)
  • Human Resources (HR)
  • Marketing
  • Product Management

Keatext integrates with popular platforms like SurveyMonkey, Zendesk, Qualtrics, and ServiceNow to seamlessly fit into existing workflows.