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SamAI that handles B2B support tickets like a human

Sam is an AI agent that helps B2B support teams by handling repetitive tickets without customers noticing it’s AI. Sam learns from the team’s previous tickets, product resources, and customer data to confidently identify and resolve repetitive tickets end-to-end. Like a human, Sam responds directly in the team’s ticketing system (Zendesk, HubSpot, and more) until the ticket is resolved. If Sam loses confidence while resolving a ticket, it automatically assigns it to a team member in your ticketing system without the customer noticing. This ensures that customers will never have a bad experience with AI, while the support team never has to spend time on repetitive tickets again.

2024-07-05
Active
Early
S24
2
B2B
United States of AmericaAmerica / Canada
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More About Sam

Sam - AI for Customer Support

Revolutionize Your Customer Support with AI

Key Features

  • AI Agent: Automatically identifies and solves repeat tickets by leveraging your company's knowledge, tools, identity, policies, and processes.
  • Enterprise-Grade Security: Built with security as a priority, currently working towards SOC 2 Type II compliance with Drata.
  • Suggested Responses: Automatically suggests accurate responses to incoming customer emails.
  • Personalized Rewrite: Rewrites responses based on relevant knowledge and in your writing style.
  • Uncertainty Highlight: Highlights uncertainties in knowledge, directing your attention to the right things.

Use Cases

  • Customer Support: Respond to customer emails 4x faster.
  • Ticket Management: Efficiently handle repeat support tickets.
  • Knowledge Management: Leverage company knowledge for accurate responses.
  • Security Compliance: Ensure enterprise-grade security in customer interactions.

Pricing

Contact us to learn more about our pricing plans tailored to your business needs.

Teams

Sam is designed to integrate seamlessly with your support team, enhancing their efficiency and allowing them to focus on more complex issues. Our team is dedicated to providing top-notch support and continuous improvements to ensure your success.