PylonModern B2B Customer Support over Slack, Teams, Email, In-App

Pylon - Modern Support System

A modern, powerful, and unified support system for B2B.

Key Features

• Omnichannel support: Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more.
• Analytics: Get insights into support metrics, request types, and workforce analytics.
• Native Integrations: Deep bidirectional integrations with CRM, task tracker, escalation tool, and data warehouse with 1-click.
• Views: Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
• Tags & Custom Fields: Label issues with structured custom fields or unstructured tags, set them to fill automatically using AI.
• Triggers: Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
• SLAs: Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
• Assignment Rules: Route requests and distribute workload among your team with assignment rules and schedules.
• API: Create issues programmatically, fetch data for custom in-house workflows, and more.

Use Cases

• Manage customer support across multiple channels including Slack, Microsoft Teams, and Email.
• Automate support workflows and data entry to save time and improve efficiency.
• Gain insights into support performance with detailed analytics and reporting.
• Integrate seamlessly with existing tools like Salesforce, Hubspot, Jira, and more.
• Scale support operations with customizable views, tags, and assignment rules.

Pricing

Pylon offers flexible pricing plans tailored to the needs of growing businesses. Contact us for a detailed quote and to learn more about our pricing options.

Teams

Pylon is designed to support customer success teams by providing a unified platform for managing customer communications and support. Our team is dedicated to continuously improving the product and delivering new features to meet the evolving needs of our users.