FogbenderCustomer support tool purpose-built for companies that sell APIs

Fogbender | Team-to-team customer support

Revolutionizing B2B Customer Support

Key Features

• Embeddable Team Messaging Widget: Connects all users within a customer organization with your support agents.
• Agent App: Specifically designed for managing communication between vendor and customer teams in B2B environments.
• Ticket Management: Link customer support conversations to tickets in your developer-facing issue tracking system—Jira, Asana, GitHub, GitLab, Height, Linear, etc.
• Two-way Sync with MS Teams: Enables support agents to assist users of an enterprise customer org that requires your presence in a Microsoft Teams channel.
• AI Assistance: Leverage AI to help support agents with tricky user questions.
• Slack Connect Integration: Keeps track of threads, assignments, and promises in your existing customer shared channels.
• HubSpot Integration: Connect your CRM to Fogbender to display customer data in Fogbender UI, and Fogbender tickets in the CRM.

Use Cases

• B2B Customer Support: Enhance communication and transparency within customer teams.
• Issue Tracking: Seamlessly link support conversations to your issue tracking systems.
• Enterprise Collaboration: Integrate with Microsoft Teams and Slack for efficient team collaboration.
• AI-Powered Support: Utilize AI to resolve complex customer queries.
• CRM Integration: Sync customer data and support tickets with your CRM for a unified view.

Pricing

Fogbender offers flexible pricing plans tailored to the needs of various business sizes and requirements. Contact us for detailed pricing information and to find the plan that best suits your organization.

Teams

Fogbender is designed to support teams by providing tools that enhance communication, transparency, and efficiency. Our platform ensures that all members of a customer team are connected, reducing duplicate work and increasing customer satisfaction.