GoferAdvanced sentiment analysis and live AI-driven coaching

Gofer - Customer Support Done Differently

Empower Your Support Team with Gofer: Streamline Conversations, Analyze Sentiments, and Elevate Performance in Real-Time

Key Features

• AI Personalized Coaching: Streamline the training process for support agents with personalized improvement suggestions.
• Thread Summarization: Get up to speed in seconds without reading through the entire ticket thread.
• Sentiment Analysis: Gauge the efficiency of your agents by analyzing the sentiment of your customers.
• Integrate with Your Favorite Tools: Seamlessly connect all your existing support apps.
• Suggested Responses: Improve response time through Gofer's AI.
• Performance Reports: Issue categorization and agent assessment.

Use Cases

• Customer Support Teams: Enhance agent performance and customer satisfaction.
• Training and Development: Provide personalized coaching to new and existing agents.
• Performance Tracking: Monitor and improve agent efficiency with relevant KPIs.
• Sentiment Analysis: Understand customer emotions to better tailor responses.
• Integration: Connect with existing support tools for a seamless workflow.

Pricing

• Starter: $19/month
  • Up to 300 tickets/month
  • Analytics
  • Custom Categories
  • Personalized Coaching
  • Suggested Responses
• Growth: $49/month
  • Up to 1000 tickets/month
  • Analytics
  • Custom Categories
  • Personalized Coaching
  • Suggested Responses
• Corporation: $99/month
  • Up to 3000 tickets/month
  • Analytics
  • Custom Categories
  • Personalized Coaching
  • Suggested Responses

Teams

Gofer is designed to empower support teams by providing tools that streamline conversations, analyze customer sentiments, and elevate overall performance in real-time. With Gofer, your team can focus on delivering top-notch customer support while the AI handles the rest.