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MarkpromptAI for customer support

Close customer support tickets faster with AI. We’re building AI infrastructure to power customer support at scale. With Markprompt, companies can automate customer support, scale without increasing headcount, and deliver exceptional user experiences. Scaling customer support with headcount is expensive, with human resources accounting for 90%+ of customer support expenses. On top of that, customer support agents often burn out leading to turnover and reduced quality. As companies grow, so does their expert knowledge, which is hard to access at scale and makes keeping employees up-to-date nearly impossible. Markprompt addresses the root of the information access problem by indexing all available knowledge within a company, setting the foundation for a robust system of record to feed the AI. Built from the ground up with an API-first approach, Markprompt provides SDKs (such as React hooks and components) and no-code tools to enable integrations at all touchpoints in the customer journey.

2023-11-24
Active
Early
W24
2
B2B
United States of AmericaAmerica / Canada
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More About Markprompt

Markprompt | AI Infrastructure for Customer Support

Craft AI-Native Customer Support Experiences

Key Features

  • Data Sync: Connect any company data to ground your AI.
  • Ticket Deflector: Efficiently manage and resolve customer issues.
  • Assistant IDE: Create, test, version, compare, and deploy your assistants from a single place.
  • Performance Monitoring: Systematically run LLM evaluations and ensure no regressions are introduced.
  • Bring-Your-Own-Model: Choose the best model for the task, including your own, self-hosted models.
  • Workflow Orchestration: Connect your APIs and let AI agents plan and execute multi-step workflows.
  • Insights and Reporting: Get deep understanding of how the AI performs and take informed action.
  • Automated Content Generation: Proactively surface knowledge gaps and out-of-date content, and suggest improvements.
  • Integrations: Install native integrations in Salesforce, Zendesk, Slack, Discord, Raycast, and more.

Use Cases

  • Customer Support: Enhance customer support with AI-driven ticket deflection and resolution.
  • Knowledge Management: Automate and optimize your knowledge base.
  • Performance Tracking: Monitor and improve AI performance with detailed insights and reporting.
  • Workflow Automation: Streamline multi-step workflows with AI orchestration.
  • Custom Integrations: Seamlessly integrate with existing tools and platforms.

Pricing

Markprompt offers flexible pricing plans tailored to your needs. Contact us for detailed pricing information and to find the plan that best suits your business requirements.

Teams

Markprompt is designed to meet enterprise requirements with features like SOC 2 Type II certification, GDPR compliance, encryption at rest and in transit, 0-day retention, bot protection, PII removal, SSO, fine-grained access control, vulnerability management, custom data connectors, uptime SLAs, dedicated account manager, and access to industry best practices.

Build AI-native customer support experiences with Markprompt and take control of your customer service operations. Talk to an expert today to get started.