Sapling.aiLanguage models for enterprise applications.

Sapling: Language Model Copilot for Customer-Facing Teams

Introduction

Sapling is a powerful language model copilot designed to enhance the efficiency and effectiveness of customer-facing teams. By integrating seamlessly with CRMs and messaging platforms, Sapling provides real-time suggestions to help sales, support, and success teams compose personalized responses quickly and accurately.

Key Features

• Sapling Suggest™: Retrieves relevant responses from a team response bank for quick replies.
• Autocomplete Everywhere™: Deep learning-powered autocomplete suggestions across all messaging platforms.
• Grammar and Language Quality: Catches 60% more language quality issues than other checkers.
• Snippet Library: Shared team knowledge accessible with text expansion shortcuts/macros.
• Conversational Insights: Automated quality scoring and error reports for coaching and improvement.
• Omnichannel Support: Integrations with popular messaging and CRM platforms.
• Enterprise Security: Private cloud with TLS and AES-256 data encryption, SSO, SCIM, and MFA.

Use Cases

• Customer Support: Respond to customer inquiries faster and more accurately.
• Sales Teams: Compose personalized responses to prospects efficiently.
• Success Teams: Manage higher inbound volumes with real-time suggestions.
• Training and Onboarding: Use snippet libraries for compliance, upselling, and training.
• Quality Assurance: Automated quality scoring and error reports for continuous improvement.

Pricing

Sapling offers flexible pricing plans to suit different team sizes and needs. Contact us for detailed pricing information and to find the plan that best fits your organization.

Teams

Sapling is designed for customer-facing teams, including sales, support, and success teams. It helps these teams respond more quickly, manage higher volumes, and maintain high-quality communication. With Sapling, teams can improve productivity, customer satisfaction, and gain valuable business insights from conversational data.

Ready to streamline your customer conversations? Try Sapling for free with no card required and cancel anytime. Contact us for more information.