IntrycIntryc uses AI to automate quality assurance for customer support

Intryc: Automate Quality Assurance for Your Customer Support

Introduction

Meet Intryc: Automate Quality Assurance for Your Customer Support. Sample tickets, evaluate human and AI agents, and unlock customer insights with the power of AI.

Key Features

• Intelligent Sampling & Custom Scorecards: Analyse targeted samples based on custom rules and create tailored scorecards based on your internal playbooks, knowledge-base, or evaluations repository.
• Automate Your Ticket Evaluations with AI: Score up to 100% of your tickets, try AI vs human A/B testing, and override AI evaluations when required.
• Unlock a Wealth of Insights: AI-generated insights based on key topics, product areas, or customer service from your entire ticket base.

Use Cases

• Centralize and Automate QA Operations: Automated sampling with custom rules, scorecards with custom ratings, weights, and root causes.
• Boost Productivity with AI: AutoQA with custom criteria for up to 100% coverage, detection for critical tickets for sampling, and proactive product and process issue detection.
• Team Performance Analytics and Reporting: Workload management, automatic assignments, and coaching sessions for agents.

Pricing

Intryc QA

Centralize and automate your QA operations:

• Automated sampling with custom rules
• Scorecards with custom ratings, weights, and root causes
• Workload management and automatic assignments
• On-demand help desk integrations with PII masking
• Coaching sessions for agents
• Team performance analytics and reporting

Intryc AutoQA

Boost your productivity with AI, even if you don't have a QA team:

• All of Intryc QA offerings
• AutoQA with custom criteria for up to 100% coverage
• Detection for critical tickets for sampling
• Gen AI coaching
• Proactive product and process issue detection

Contact us for detailed pricing information.

Teams

Intryc is designed to support teams of all sizes, from small customer support teams to large-scale operations. Our platform provides the tools needed to streamline QA processes, enhance agent performance, and gain actionable insights to improve customer satisfaction.